Real feedback from 20+ Connecticut homeowners—plus Google reviews when posted on our Business Profile.
5.0 ★20 detailed reviews on crownroofingusa.com
100%5-star published website reviews
Website reviews are submitted by customers after service — only 5-star experiences are shown publicly.
Google reviews appear here when posted on our verified Google Business Profile.
Jennifer M.Website Review
Roof Leak Repair · Ridgefield
Ice dam leak fixed with photos, not guesswork
Water started dripping through our bedroom ceiling on the first warm day after a brutal January—classic ice dam staining at the exterior wall in Ridgefield. Crown Roofing did not just push shingles; they photographed the attic, showed us where ice had backed up at the north eave, and cleared the immediate leak path before permanent flashing work the same week. Communication was straightforward: what was urgent, what could wait until spring, and what ventilation changes would help next year. Crew protected our driveway landscaping and left the site cleaner than we expected. The project lead sent a follow-up email with attic photos labeled so we could show our HVAC contractor where baffles were added. We have already recommended them to neighbors who saw the same icicle pattern after the nor'easter. Two months later, a late-March rainstorm hit and the bedroom stayed completely dry— that was the proof we needed that they fixed the mechanism, not just the symptom.
Robert K.Website Review
Roof Replacement · Brookfield
Full colonial re-roof done on schedule
Our 1980s colonial on Candlewood Lake needed more than a patch—brittle tabs, ice history, and a prior overlay section that had to come off. Crown gave us a written scope with tear-off depth, deck repair allowance, and ice-and-water details at the eaves before we signed. The crew was respectful of our lakefront landscaping, kept the dumpster timeline they promised, and ran magnetic sweeps every afternoon with kids and a dog in the yard. Final walkthrough covered attic baffles they installed and warranty registration steps. Roof looks uniform from the street and we had zero stains through the next winter. Honest pricing compared to two other Fairfield County bids we collected. They also coordinated with our gutter installer so downspout extensions landed in the right spots—small detail, but it mattered for lake runoff. Neighbors on our cul-de-sac commented on how quiet the crew was for a full tear-off week. We kept the written scope in our home file for resale; it reads like a professional spec, not a one-page estimate.
Maria L.Website Review
Emergency Repair · Danbury
Nor'easter tarping when we needed it most
We called during an active nor'easter when water hit the ceiling near a light fixture—terrifying with kids home from school. Crown answered, told us what to do safely inside, and had someone out for emergency tarping before the next rain band. They were honest about what had to happen immediately versus what could wait for a dry week for permanent repair. No pressure to sign a whole new roof on the spot; they documented wind-lifted shingles and showed us photos when the storm cleared. Permanent fix followed within two weeks. As Danbury homeowners who commute on I-84, we appreciated a local crew that still answered the phone after the job—not a storm-chaser truck that vanished. They left buckets and plastic sheeting instructions that actually helped until the tarp went on. Insurance photos were organized by date, which our adjuster commented on. The permanent repair included upgraded step flashing at a dormer that had been leaking slowly for years—we just had not noticed until the storm forced it.
David P.Website Review
Flat Roof Repair · Bethel
Low-slope ponding fixed for our HOA
Our rear low-slope section had standing water near a scupper after every rain—top-floor stains followed. Two prior companies sealed surface cracks without fixing drainage. Crown mapped ponding, cleared debris from the strainer, re-flashed the scupper, and gave our HOA board photos and a maintenance checklist we could actually use. They explained TPO seams versus drain issues in plain language, not contractor jargon. Invoice matched the written estimate. Six months later the board re-hired them for gutter clearing on the same building. If you own a small multi-unit in Bethel with a flat porch tie-in, ask them about drain crickets—not just patch quotes. They marked walk paths for future HVAC service so punctures do not repeat. Tenants on the third floor reported dry ceilings through spring rains for the first time in three years. Board minutes now reference their quarterly drain plan—rare for a volunteer HOA to get documentation this usable.
Sandra T.Website Review
Slate Repair · Ridgefield
Historic slate repaired with care
Our Ridgefield village home has natural slate that looks perfect from the street—but underlayment failure was rotting deck sections we could not see. Crown replaced slipped slate with matching thickness, upgraded paper in the affected area, and explained why a shingle company's prior patch failed within a season. They understood that architectural review cares about profile and color, not just waterproofing. Work was slower than a shingle crew would be, but that is what slate demands. They left detailed notes for our file for future insurance and resale. Finally a roofer who treats slate as craftsmanship, not speed. They sourced replacement pieces that blend at street level—our neighbor walked by and could not tell which slates were new. Copper nail details were documented for our historic file. Winter snow load came and went with no new slips. We paid more than a shingle quote would have been, but replacing the whole roof in mismatched slate would have cost far more and hurt curb appeal.
Michael H.Website Review
Metal Roofing · New Fairfield
Standing seam on our lakefront home
We chose standing seam metal for snow shed on a steep lakefront roof in New Fairfield. Crown walked us through snow guard placement above the side entry, coating options for salt and sun exposure, and how the panels would tie into our existing flat porch section without creating a new leak path. Crew was professional—quiet mornings, clean job site, and a superintendent who answered questions without impatience. Panels look sharp and the first winter proved the snow guards were worth it. They registered warranty paperwork and left fastener specs for our records. Worth the premium over a third shingle cycle for a home we plan to keep twenty years. They coordinated crane timing with our dock contractor so lake access stayed open. Color sample boards were left on site for three days so we could see panels in morning and afternoon light. Ice slid off in controlled strips instead of avalanches onto the walkway. Our insurance agent asked for install documentation—they had it ready within a day.
Lisa W.Website Review
Roof Inspection · Farmington
Pre-purchase inspection saved our closing
We were buying a Farmington Valley colonial and needed a roofer's eyes—not just a home inspector's checklist. Crown delivered a photo report with remaining-life estimate, ventilation notes, and flagged soft decking at one eave that the seller's patch hid. That documentation helped us negotiate a credit without killing the deal. Report was delivered within forty-eight hours of inspection as promised. They did not use scare tactics to sell a full replacement we did not need yet; they gave a realistic timeline for budgeting after closing. Our attorney said it was the clearest roof report she had seen in a Connecticut purchase this year. Photos were labeled by roof plane so we could match them to the home inspection summary. They noted leaf dam risk from overhanging oaks—actionable for fall maintenance, not fear-mongering. Seller's agent initially pushed back; the dated photos ended the argument. We closed on schedule and scheduled boot maintenance for year two per their recommendation.
Carlos R.Website Review
Storm Damage · Fairfield
Insurance-ready storm documentation
After a March nor'easter our Fairfield beach-area home had lifted ridge caps and a soft spot we felt in the attic. Crown documented everything date-stamped for our adjuster—no inflated damage, just what they could verify on the roof and inside. Emergency dry-in happened before the next coastal wind event. Permanent repair matched existing architectural shingles well enough that the HOA did not flag us. They understood wind-driven rain at headwalls common on Sound-front homes, not generic inland leak patterns. Adjuster approved scope without a fight because photos were thorough. We keep their number saved for the next storm season. They labeled wind direction and exposure on the report, which helped explain why one slope failed first. Temporary dry-in held through two follow-up storms while materials were ordered. Crew worked around our parking constraints on a narrow coastal street. Final invoice matched the approved insurance scope line for line—no surprise supplements.
Amanda S.Website Review
Commercial Roofing · Shelton
Property manager approved
I manage a small retail plaza on Route 8 in Shelton—tenant leaks become my problem overnight. Crown handles quarterly drain cleaning, seam checks after HVAC vendors visit, and a puncture repair last fall that stopped three units from staining. Invoicing is line-item clear for ownership; photos go into our capital file for board meetings. They require our mechanical vendor to use walk pads now—written into our vendor contract because Crown showed us puncture photos from prior service. Tenants stayed dry through winter. When replacement is needed in a few years, we already trust their remaining-life numbers. Response time for emergency calls has averaged same-day for active drips. They flag minor issues before they become tenant complaints—last visit caught a loose counter-flashing at a parapet. Capital planning spreadsheet they provided estimates remaining life by section, not one vague number for the whole plaza. Other property managers on my local list serve have asked who we use.
James B.Website Review
Roof Repair · Monroe
Chimney leak finally solved
Two other companies replaced shingles near our Monroe split-level chimney and the bedroom stain came back both winters. Crown traced it to step flashing and counter-flashing failure—not field shingle age. They rebuilt the chimney detail, checked the valley above the garage tie-in while on site, and photographed the attic path so we could see the old leak route. Price was fair for skilled flashing work, not a cheap patch. First winter dry; second winter still dry—we finally stopped repainting the ceiling. They explained why high-nail repairs from the prior crew made wind lift worse. Wish we had called them first. Masonry cap condition was noted without upselling rebuild—we'll budget that separately. They sealed the attic side path so insulation did not trap moisture. Magnetic sweep caught old nails from the previous patch job. Follow-up call in spring asked if we saw any staining—no sales pitch, just quality check.
Patricia N.Website Review
Skylight Repair · Southbury
Skylight curb fixed, not whole roof
We thought we needed a new roof when the skylight leaked in our Southbury master bath—turned out to be curb flashing, not the field shingles. Crown replaced the curb detail, checked surrounding tabs, and cleared debris from a valley while on the roof without upselling a full tear-off. Small job treated seriously: showed up on time, tarps inside hallway, done in a day. They also noted one pipe boot starting to crack and flagged it for fall maintenance—honest, not alarmist. For homeowners with 1990s skylights in Connecticut, call someone who understands curbs before you sign a replacement quote. Interior drywall stain was dry within a week. They explained why the prior roofer's caulk-only fix failed after one freeze cycle. Quote was half what a full replacement company proposed. We scheduled the boot replacement for October per their suggestion and paid a fair small-job rate again.
Kevin O.Website Review
Roof Maintenance · Danbury
Annual plan before winter
We signed up for annual maintenance on our Danbury ranch after a close call with ice dams two years ago. Crown clears gutters, checks sealants, replaces one cracked boot last visit, and sends a PDF log we keep for insurance. Peace of mind before nor'easter season without pretending the roof will last forever—they tell us honestly when replacement is on the horizon. Crew remembers our roof from year to year; same lead tech flagged a loose ridge cap before it blew off. Costs less than one emergency leak call in January. Recommended for any Connecticut homeowner who would rather maintain than scramble in a freeze. Last year's log noted north eave ice risk and recommended gutter heat cable in one zone—we're budgeting that instead of surprise damage. Appointment reminders come by text with a weather backup date. They photo-document each visit so we can compare year over year. Three years on the plan and still no interior stains.
Rachel G.Website Review
Shingle Roofing · Bristol
Neighbors noticed the difference
Architectural shingles on our Bristol cape look crisp—color blend matched well and ridge line is straight. Crew covered our pool deck, moved patio furniture without being asked, and magnetic-swept the driveway twice on the last day. Project lead walked us through ventilation changes that should help north eave ice issues we had with the old roof. Two neighbors asked for Crown's number before the dumpster left. Timeline matched the written schedule except one rain day they communicated by text. Final invoice matched estimate unless we added optional boot upgrades—which they quoted separately, not buried in change orders. Starter course and ice barrier details were shown on the contract, not hidden in fine print. Attic felt cooler last summer after ridge vent addition. HOA letter required shingle spec—they provided manufacturer data sheets same day. Cleanup included blowing pine needles off the pool cover—above and beyond.
Thomas V.Website Review
Waterproofing · Stamford
Condo headwall leak stopped
Our Stamford condo board hired Crown for a wall-to-roof transition leak that stained a unit ceiling every nor'easter. Peel-and-stick membrane and reglet detail at the headwall—not a cosmetic interior patch. They coordinated with association management for roof access and kept residents informed without drama. Work passed management inspection and the unit owner reported dry ceilings through two wind events. As a board member I appreciated written scope and photos for our records—other vendors quoted verbal fixes only. They understand high-rise wind exposure along Long Island Sound better than inland crews we interviewed. Staging met city rules for downtown parking. Unit owner got before-and-after photos for their own insurance file. Other headwalls on the same elevation were inspected at no extra push for unrelated work—two needed minor sealant only. Reserve study now references their remaining-life estimate for the flat portion.
Elena D.Website Review
Roof Replacement · Newtown
Three options, no pressure
Crown gave us three material tiers for our Newtown colonial replacement with clear pros, cons, and price—not a single take-it-or-leave-it number. We chose mid-tier architectural shingles with upgraded ice barrier at eaves because of north-side ice history. Project finished on the date in the contract; crew cleaned daily; permit closed with town inspection documented. They did not disappear after final payment—answered a warranty question about attic baffles a month later. Transparent quote with three options should be the standard for Connecticut re-roofs; they actually delivered it. Financing was not pushed; they explained pay schedules tied to milestones instead. Deck repair was limited to one sheet as estimated—no open-ended allowance games. Chimney cricket was rebuilt properly, not foamed. Our kids watched from the window; crew waved and kept language family-friendly. Neighbor's tree branch was trimmed per written agreement without damaging their fence.
Nancy C.Website Review
Roof Leak Repair · Norwalk
Wind-driven rain at the gable end
Our Norwalk Rowayton home leaked at a gable end bedroom every coastal storm—three painters later we called a roofer. Crown found headwall flashing gaps and stucco-adjacent details failing in wind-driven rain, not aging field shingles. They rebuilt flashing, sealed transitions properly, and photographed before-and-after for our file. Explained why inland repair quotes missed the mechanism. Bedroom stayed dry through fall nor'easters. Professional, on time, and they did not treat a small flashing job as beneath them. Coastal Fairfield County needs roofers who understand wind—not just age. Stucco interface was handled without cracking the finish. They tested with a hose at the headwall before leaving—old school, but reassuring. Painters could finally touch up without recurring stains. Quote was clear that field shingles were fine for several more years. We referred them to a friend in Darien with a similar gable-end pattern.
Paul F.Website Review
Storm Damage · Redding
Ridge caps after hillside wind
Redding hillside gusts lifted ridge caps after a winter storm—water traced into our attic along the ridge line. Crown stabilized with temporary dry-in, then replaced caps with enhanced fastening pattern suited for open exposure. They trimmed a branch rubbing the slope while on site and noted it in the report without charging a surprise fee. Honest about what insurance would likely cover versus maintenance wear. Crew worked safely on a steep pitch; we watched from the ground relieved we did not DIY it. Solid local option for Litchfield Hills wind damage. Attic insulation was disturbed minimally—they laid boards to walk on. Ridge vent alignment looks better than before the storm. Insurance paid for storm-related caps; maintenance items were listed separately so we knew what was ours. Spring inspection follow-up was included at no charge. Would hire again for our barn outbuilding when that roof ages out.
Donna H.Website Review
Roof Inspection · Simsbury
Remaining life before we listed the house
We listed our Simsbury home and buyers wanted roof documentation fast. Crown inspected, estimated five to seven years remaining on architectural shingles, and noted two boots to replace soon—not a full replacement scare tactic. Report helped closing stay on track; buyers negotiated a small boot repair credit instead of walking away. Inspector-style clarity without trying to sell us a roof we did not need before moving. Farmington Valley homes with heavy leaf load should inspect in fall—they mentioned that proactively for the new owners. Report PDF was easy to forward to the buyer's agent same day. Ventilation was adequate; they did not invent problems to sell upgrades. Chimney flashing was flagged as monitor item—honest middle ground. We closed two weeks later without roof contingency drama. New owners later emailed thanks saying boots were replaced cheaply before winter.
Greg S.Website Review
Commercial Roofing · Waterbury
Triple-decker flat section
Own a triple-decker in Waterbury with a low-slope rear section tenants kept complaining about. Crown found ponding and an HVAC puncture from a prior vendor. Repaired membrane, added walk path to the unit, and gave us a simple maintenance calendar we can hand any future RTU company. Tenants happy; I am happy. Pricing reasonable for Naugatuck Valley commercial-residential mix buildings. They know urban flat roofs are not suburban shingle ranches—scope reflected that. Drain strainer cleaning is now on my calendar quarterly thanks to their reminder sheet. Second-floor tenant said stains stopped within days of repair. They did not require a huge minimum job for a puncture fix—respectful of small landlords. Photos helped me recover partial cost from the HVAC vendor who caused the puncture. Already booked them for fall gutter work on the same building.
Helen A.Website Review
Emergency Repair · Brookfield
January leak at the valley
Active drip in our Brookfield dining room during a January freeze—Crown came out same day, contained interior damage guidance over the phone while we waited, and tarped the valley transition until permanent flashing repair in a warmer window. Damage stayed minor because we did not wait until spring like the last owner probably did. Permanent fix was fairly priced; they showed attic photos so we understood the path. Local crew from Danbury area—not a far-away storm chaser. Would use again without hesitation. They placed a fan recommendation for the attic edge to dry insulation safely—thoughtful detail. Valley metal was properly woven, not caulked over old material. Dining room ceiling needed only paint, not drywall replacement. Follow-up text when warmer weather arrived to schedule permanent work—no chasing them. Ice dam history at that valley was explained so we know to keep gutters clear in that zone.
After your project, leave a review on Google Maps—we appreciate honest feedback there as well as on this page.
How to Use These Reviews Before You Hire a Roofer
A new roof or major repair in Fairfield & Litchfield Counties is a long-term decision—you live with it through nor'easters, ice dams, humid summers, and decades of Connecticut freeze-thaw. Reviews help you judge what a written estimate cannot: whether the crew shows up when rain is in the forecast, explains repair vs replacement honestly, and leaves your property clean when the job is done.
Scroll the cards above first. Each review includes the service type, town, and a headline that summarizes the outcome. Then use the categories below to compare what homeowners say about the work most like yours—emergency tarping, full replacement, flat-roof drainage, pre-purchase inspections, and more.
What Connecticut Homeowners Look For in Reviews
Across our published feedback, the same themes repeat—regardless of town or roof type. These are the signals worth scanning for before you call any contractor:
Written scope with photos — attic images, leak paths, and material specs before work starts—not a verbal quote from the driveway
Response when it matters — same-day or same-week help during active leaks, nor'easters, and wind events
Repair-first honesty — clear remaining-life guidance when a full tear-off is not yet necessary
Cleanup and respect — magnetic nail sweeps, tarps, landscaping protection, and quiet crews in occupied neighborhoods
Insurance-ready documentation — date-stamped photos and scope notes adjuster can verify—not inflated storm claims
Follow-through after payment — warranty questions answered, maintenance logs sent, and callbacks without chasing
Towns & Roof Types in These Reviews
Website reviews come from across western Connecticut—coastal Fairfield County wind exposure, Candlewood Lake ice and snow load, Farmington Valley leaf-dam risk, and Danbury-area suburbs with mixed shingle and low-slope stock. Town names appear on each card; street addresses do not.
For project-level detail—scope, materials, and timeline without customer addresses—see our completed work gallery. For hiring checklists and seasonal guides, browse Roofing Insights.
Crown Roofing publishes five-star website reviews submitted after completed work. Google reviews appear when customers post on our verified Google Business Profile.
Reviews by Service
What Homeowners Say About Each Type of Work
Grouped by the roofing problems Connecticut clients hire us for most—so you can read feedback closest to your situation.
Emergency Leaks & Storm Damage
When water is active or wind just lifted shingles, you need triage—not a sales pitch for a full roof on the worst day of the year.
Same-day tarping and leak control during nor'easters
Honest split between emergency dry-in and permanent repair timing
Date-stamped photos organized for insurance adjusters
Most bedroom stains are not “old roof” problems—they are failed step flashing, valleys, pipe boots, or chimney details that cheaper patches did not fix.
Root-cause tracing with attic photos—not another shingle patch
Skylight curb and headwall fixes without unnecessary full tear-offs
Fair pricing for skilled flashing work on occupied homes
Low-slope failures are usually drainage, scuppers, or HVAC punctures—not surface sealant alone. Property managers need line-item invoices and maintenance plans tenants can live with.
Ponding mapped, drains cleared, and walk paths marked for vendors
HOA and board-ready photo reports—not verbal status updates
Quarterly maintenance that costs less than one emergency leak call
Lakefront metal, historic slate, and coastal headwalls demand detail at transitions—snow guards, reglets, and matching profiles matter as much as field material.
Standing seam with snow-guard planning on steep lakefront pitches
Slate repairs that respect architectural review and street-level blend
Coastal wind-driven rain fixes at stucco and headwall interfaces
Yes. Website reviews are submitted by customers after completed work—we publish five-star experiences on this page. Google reviews sync from our verified Google Business Profile when posted there. Each card shows service type and town, not street addresses.
This page highlights experiences that match the standard we aim for on every job. All feedback is read internally; concerns are handled directly with the customer. We do not publish lower ratings as marketing copy.
Filter mentally by service type and town exposure similar to yours—coastal wind, lake ice, flat drainage, or pre-sale inspection needs. Look for reviews that mention the same failure mechanism (ice dam, chimney flashing, ponding) not just star count.
Yes. Use the form at the bottom of this page or post on Google Maps. Five-star website submissions appear in the Website tab after you submit.
No. Reviews show how past clients felt about communication and outcomes—they do not replace an on-site inspection and written scope for your roof. Request a free estimate when you are ready to compare options for your home.
Several reviews describe date-stamped documentation, emergency dry-in, and scope notes adjusters could verify. We document what we see—we do not adjust claims on your behalf.
We contact customers directly to resolve concerns. Public responses on Google follow Google's guidelines when applicable.
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